Detroit Airport Limo & Transportation

We observe the following policies which apply to every service that you avail from us.

After Hours Policy:

we charge $10 additional to the standard rates for services between midnight 00:00 hrs to early morning 05:00 hrs

Cancellation or Delays or No Show-up Policy:

A change fee or late cancellation fee of $75.00 will be charged to all transfer reservations changed or cancelled within the minimum stated time and prior to the scheduled pick up time in the city of service. For all other countries, the applicable base transfer rate applies. For hourly service, in all countries, the change or late cancellation fee is equal to the hourly minimum will apply.*

A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus gratuity, STC, airport fee, fuel surcharge, tolls, parking and other charges will be charged if the passenger does not arrive, as scheduled, at the designated customer/chauffeur meeting location for all reservations.*

To avoid a late cancellation or no show fee, the reservation must be cancelled in accordance with the cancellation policy noted in your email confirmation. To do so you may either call 734-818-5200 or cancel your reservation online.

If you experience difficulty locating the chauffeur, please call the Service Provider telephone number listed on the email confirmation. Leaving the pick-up location without notifying Airport Limo Detroit will result in a no-show charge.

*Applies to all reservations where the pick up location is within the local city metropolitan area. The local city metropolitan area is defined as within 60 miles of the downtown or city center. All services outside the local metropolitan area may be assessed the actual drive time to/from the pick-up location.

** Special Event Change and Cancellation Policies supersede Airport Limo Detroit standard Change and Cancellation Policies and are noted on confirmations.

Company is not responsible for Delay or Cancellation due to :

• weather conditions or regarding airport authorities
• mechanical breakdown of the vehicle
• Natural Calamities
• Diversion, deviation or other de-routing factors
• Accidents on expressway

Company bears no responsiblity for:

• Inconvenience caused by independent/sub-contractors
• Damage to laptop or other personal belongings
• Any Belongings left in the car
• Interruption or Failure to provide service due to system shutdowns / computer failure

Limousine Rules and Regulations:

If any of the rules are not followed, or are broken, Diplomat Limousine Detroit Will charge a fee and Terminate the contract with No Refunds.

• 1. No alcohol consumed by anyone less than 21 years of age.
• A) If minors are present in Limousine No Alcohol Allowed.
• 4. No illegal drug use of any kind.
• 5. $100.00 clean up fee for excessive matter in a limousine.
• 6. Clean-up fee for vomit in the limousine will be assessed with $150 to $250.
• 7. We will not be responsible for any lost, damaged, or stolen property.